SHIPPING & RETURNS
Shipping Information
Return & Exchange Policy
Tech Wreckers ships out all packages via Canada Post and FedEx.
We ship all orders out within 3 business days from the day your order is placed.
Once your package is ready to ship, we will email you a tracking number to the email you provide with your order.
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Even with the most stringent testing, care and diligence we put into every product issues can still occur. In this case please contact us and we will get the following steps ready for you.
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First step to any return is to call or e-mail us to start your warranty case. Please have Order/Invoice Number and Serial Number of the product providing proof of purchase. We can be reached at support@techwreckers.com or Toll-Free, Mon-Fri 8am-4pm EST at 1-855-491-5994
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Our knowledgeable technical staff will confirm the defect while resolving any technical issues over phone/email. In the case of a product defect our team will issue you an RMA case Number that must be clearly marked on the package when you return the product to:
Tech wreckers Inc
950 Franklin Boulevard
RPO Franklin, TT 333 554
Cambridge, Ontario, N1R8R3
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On receipt of the package our team will process the return within 48 hours validating the issue, repairing and/or replacing the product. All claims will be processed for shipping within 48 hours of receipt from the client. Overall warranty service time frame varies on geographic location and transit time.
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The product will be returned in fresh, clean packaging by courier and tracking information provided to the client. We take care to make sure your experience is a positive one.
Info to know
- Please ensure you backup all sensitive files and information frequently. Tech Wreckers Inc. will not be responsible for any loss of information as a result of product performance and/or return process.
- We provide 90 day warranty on all products from invoice date unless otherwise stated on the sales receipt.
- Our warranty covers any hardware defect or deficiency the product may have.
- Any physical damage occurring after the product has left our facility,software related issues, contracted malware and/or viruses are not covered under our warranty.
- Any attempts to repair the product by an individual or other agency will void the warranty provided by Tech Wreckers Inc.
- Once your unit is returned to our facility, our technical team will evaluate and test all hardware, software and physical conditions. We provide strict turn around times of 3 business days on time of arrival.
- Questions or concerns please contact us at: returns@techwreckers.com, Toll-free 1-888-998-7118